Connections NOW™
Provide quality service trainingfor frontline campus staff
Students often come in contact with frontline campus employees—in the library, the admissions office, the registrar’s office, the business office, etc. Yet how many of these employees are trained to make positive impressions during these daily encounters?
Connections NOW is a brief, Web-based course that equips frontline employees to help with increasing student satisfaction and retention. It also increases staff productivity, employee morale, and teamwork among employees.
Training for frontline staff and student workers
More than 1,400 colleges and universities have used Noel-Levitz's Connections training programs to improve the quality of service on their campuses. Connections NOW offers:
- Convenient training featuring online videos. See a preview.
Employees view the videos at their workstations, then gather in classrooms to discuss key learning points. Videos were filmed on real campuses. - 12 engaging topics/modules. The first three modules are:
Getting Started with Providing Excellent Service on Campus
Walking in the Shoes of Those We Serve
Mastering the Art of Positive Communication - A simple course format (PDF) with a Coordinator's Guide and consulting support from Noel-Levitz to answer any questions you may have.
The course is designed for new and existing front-line staff and student workers in highly visible service positions on campus, including admissions, the business office, the library, and other areas. It also works well for supervisors and managers who can reinforce key learnings with their employees.
Place an order or request 1 free seat to examine the course
Order Connections NOW for your campus and check the price of this affordable Web-based course.
Not ready to order? E-mail us to request 1 free seat or call 1-866-982-4244 (toll-free). We'll send you a temporary passcode to examine the online Connections NOW modules for 5 days.
Learn more
If you have questions about Connections NOW, please e-mail us or call 1-866-982-4244 (toll-free). Our Connections NOW representatives will be happy to answer your questions and to share course success strategies.
Resources
preview »
Watch a sample from Connections NOW and learn how you can get a free seat for the Web-based course.
Papers and research
These papers discuss the value of service training on college campuses.
